Privacy Policy

Go2 App Privacy Policy

Effective Date: November 2025 

1. Introduction

Go2 (“we”, “us”, or “our”) operates the Go2 mobile application and related services that connect customers with trusted service providers, freelancers, and local vendors.
We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your information.

This Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection laws, including the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

• Name, email address, and contact number
• Profile photo and account details
• Service preferences and communication records

b. Location Data

We collect and use your device’s location information to:

• Show nearby services, vendors, or professionals
• Provide accurate map and address-based functionality
• Improve search results and personalized recommendations

Location data is collected only while the app is active and only with your consent.
You can disable location access at any time via your device’s settings.

c. Device & Usage Information

• Device type, operating system, app version, and unique device identifiers
• Log data (IP address, access times, pages viewed)
• Crash reports and performance metrics (for app improvement)

d. Payment Information

Payments are processed through secure third-party providers. We do not store or process your credit/debit card details directly.

3. How We Use Your Information

We use the collected data to:

• Enable you to create and manage your Go2 account
• Connect you with suitable service providers or clients
• Process bookings, payments, and communications
• Personalize user experience and improve service delivery
• Ensure security, prevent fraud, and comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal data.
We may share limited data only with:

• Service providers or vendors you book through the app
• Third-party partners who help us operate the platform (e.g., payment gateways, analytics tools, SMS/email services)
• Authorities if required by law

All partners are required to comply with strict data protection standards.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with legal requirements, or resolve disputes.
You can request data deletion or account removal at any time by contacting us.

6. Your Rights

You have the right to:

• Access and request a copy of your personal data
• Request correction or deletion of your information
• Withdraw consent for certain processing (e.g., location tracking)
• Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated

7. Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

8. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website, with the “Effective Date” reflecting the latest revision.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Go2 (Pty) Ltd
📧 Email: support@go2people.co.za
🌐 Website: https://www.go2people.co.za
📍 Address: Cape Town, South Africa