Terms and Conditions
GO2 TERMS AND CONDITIONS
Effective Date: 9th July 2026
Version: Version 2
These Terms and Conditions ("Terms") govern access to and use of the Go2 mobile application, website, and related services (collectively, the "Platform") operated by Go2 (Pty) Ltd ("Go2", "we", "us", or "our").
By creating an account, accessing, browsing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
1. DEFINITIONS
In these Terms, unless the context indicates otherwise:
"Account:" means a registered profile created by a User or Service Provider on the Platform.
"App:" means the Go2 mobile application.
"Booking:" means a request for Services submitted by a User through the Platform and accepted by a Service Provider.
"Content:" means any text, images, audio, video, data, reviews, ratings, comments, messages, or other material uploaded, posted, transmitted, or made available on the Platform.
"Platform:" means the App, website, systems, software, support services, and related infrastructure made available by Go2.
"Service Provider:" means an independent third party, whether an individual or juristic person, who offers services to Users through the Platform.
"Services:" means the services offered by Service Providers through the Platform, including but not limited to transport, delivery, cleaning, maintenance, repair, errands, freelance services, and other on demand services made available from time to time.
"User:" means any person or entity using the Platform to browse, request, book, or pay for Services.
"You" and "your" refer to a User or Service Provider, as applicable.
2. GO2’S ROLE
2.1 Go2 provides a technology enabled marketplace that connects Users with independent Service Providers.
2.2 Unless expressly stated otherwise in writing, Go2 does not itself provide the Services listed by Service Providers and is not the employer, principal, partner, agent, or representative of any Service Provider.
2.3 A contract for the supply of Services is concluded between the User and the relevant Service Provider when a Booking is accepted, subject to any role Go2 may perform in payment collection, customer support, or dispute facilitation.
2.4 Go2 may facilitate communications, bookings, payment collection, refunds, complaints handling, fraud prevention, and quality control, but this does not make Go2 the provider of the underlying Services.
3. ELIGIBILITY AND CAPACITY
3.1 You may use the Platform only if you have full legal capacity to enter into binding agreements.
3.2 If you use the Platform on behalf of a company, trust, partnership, or other entity, you warrant that you are duly authorised to bind that entity to these Terms.
3.3 The Platform is not intended for persons under the age of 18 without the involvement and supervision of a parent or legal guardian.
4. ACCOUNT REGISTRATION AND SECURITY
4.1 To use some features of the Platform, you must create an Account and provide accurate, current, and complete information.
4.2 You must promptly update your Account information if it changes.
4.3 You are responsible for maintaining the confidentiality of your login credentials, onetime pins, devices, and Account access.
4.4 You are responsible for all activity conducted through your Account unless you promptly notify Go2 of unauthorised use and Go2 has had a reasonable opportunity to act.
4.5 Go2 may require identity verification, contact verification, fraud checks, document submission, or other onboarding requirements before permitting use of some or all Platform features.
4.6 Go2 may refuse registration, suspend access, or require further verification where, reasonably necessary for compliance, fraud prevention, safety, or operational reasons.
5. BOOKINGS AND CONTRACT FORMATION
5.1 A User may request Services through the Platform by submitting a Booking request.
5.2 A Booking request is an invitation to a Service Provider to accept the work and does not constitute confirmed acceptance until the Platform indicates that the Booking has been accepted.
5.3 Go2 may use automated or manual allocation methods to route Bookings to Service Providers.
5.4 Availability of Services depends on area, time, Service Provider availability, operational constraints, and other factors outside Go2’s control.
5.5 Go2 does not guarantee that every Booking request will be accepted or fulfilled.
5.6 Users must provide complete and accurate details regarding location, timing, service requirements, access restrictions, risks, and any relevant conditions affecting performance.
5.7 If a User provides incomplete, inaccurate, or misleading information, the Service Provider may decline, delay, cancel, or reprice the Booking, and Go2 may charge a reasonable cancellation, callout, waiting, or administrative fee where disclosed.
6. SERVICE PROVIDERS
6.1 Service Providers are independent contractors and not employees of Go2 unless expressly agreed otherwise in writing.
6.2 Each Service Provider is solely responsible for:
6.2.1. the performance of Services;
6.2.2. compliance with applicable laws, licences, permits, registrations, and industry requirements;
6.2.3. maintaining suitable insurance where required or prudent;
6.2.4. providing tools, equipment, materials, and labour unless otherwise agreed;
6.2.5. the conduct of its personnel, subcontractors, and representatives.
6.3 Go2 may undertake onboarding, vetting, training, profile review, document collection, ratings review, or compliance checks, but does not warrant that any Service Provider is suitable for a particular purpose.
6.4 Go2 reserves the right to suspend, remove, delist, restrict, or reclassify any Service Provider at any time for safety, quality, legal, reputational, operational, or commercial reasons.
7. USER OBLIGATIONS
7.1 The User agrees to:
7.1.1. use the Platform only for lawful purposes;
7.1.2. provide truthful, accurate, and complete information;
7.1.3. treat Service Providers and Go2 personnel respectfully;
7.1.4. ensure safe and lawful access to premises where Services are to be performed;
7.1.5. comply with any booking specific instructions or requirements;
7.1.6. pay all charges due in connection with a Booking.
7.2 The User must not:
7.2.1. submit false, misleading, or fraudulent requests;
7.2.2. interfere with the proper functioning of the Platform;
7.2.3. harass, abuse, intimidate, or discriminate against any person;
7.2.4. attempt to circumvent the Platform to avoid fees where the introduction arose through Go2;
7.2.5. manipulate reviews, ratings, or payment flows;
7.2.6. use bots, scrapers, reverse engineering, or unauthorised access tools;
7.2.7. infringe any person’s intellectual property, privacy, or other rights.
8. PRICING, FEES, AND PAYMENT
8.1 Prices for Services may be displayed in the Platform, quoted in advance, dynamically generated, estimated, or finalised after the Booking depending on the nature of the Service.
8.2 The amount payable may include:
8.2.1. service fees;
8.2.2. platform fees;
8.2.3. callout fees;
8.2.4. waiting time fees;
8.2.5. cancellation fees;
8.2.6. tolls, parking, permit, or access charges;
8.2.7. tips, where selected by the User;
8.2.8. any applicable taxes.
8.3 The total amount payable for a confirmed Booking will be communicated through the Platform, subject to lawful adjustments arising from additional time, scope changes, waiting periods, access delays, inaccurate Booking information, damage, or other disclosed variables.
8.4 By submitting a Booking, the User authorises Go2 or its payment processor to charge the selected payment method for all amounts lawfully due.
8.5 Payments may be processed by third-party payment service providers. Go2 does not store full card details unless expressly stated.
8.6 If a payment fails, Go2 may suspend the Account, retry collection, offset amounts, or appoint collection agents where legally permitted.
8.7 The price displayed or confirmed for a Booking will apply to that Booking unless adjusted in accordance with these Terms or applicable law. Future bookings may be subject to revised pricing.
8.8 Go2 may withhold payouts, reverse credits, freeze transactions, or delay settlement where reasonably necessary to investigate fraud, chargebacks, disputes, legal claims, refunds, or suspicious activity.
9. CANCELLATIONS, NO-SHOWS, AND REFUNDS
9.1 A User may cancel a Booking before the Service Provider arrives, subject to any disclosed cancellation fee.
9.2 If a User cancels after a Service Provider has been allocated, dispatched, or has arrived, a reasonable cancellation, callout, or wasted trip fee may apply.
9.3 If a User is unavailable, provides incorrect access details, fails to attend, or makes performance impossible, the Booking may be treated as a no-show or failed attendance and charges may apply.
9.4 A Service Provider may cancel a Booking for reasonable operational, safety, legal, or practical reasons.
9.5 If a Booking is cancelled by the Service Provider or cannot be completed due to Service Provider fault, Go2 may facilitate rebooking, partial refund, full refund, credit, or other resolution, depending on the circumstances.
9.6 Refund decisions may take into account platform records, communications, geolocation, images, timestamps, service logs, user conduct, and applicable law.
9.7 Where the CPA applies, nothing in these Terms limits any mandatory refund or quality related rights available under law.
10. RATINGS, REVIEWS, AND CONTENT MODERATION
10.1 Users and Service Providers may leave ratings, reviews, and feedback.
10.2 Ratings and reviews must be honest, lawful, nondefamatory, and based on genuine experience.
10.3 Go2 may remove, suppress, investigate, or decline to publish Content that is false, abusive, unlawful, misleading, irrelevant, retaliatory, manipulative, or harmful to the Platform or its users.
10.4 By submitting Content, you grant Go2 a nonexclusive, worldwide, royaltyfree, transferable licence to use, host, reproduce, adapt, publish, display, distribute, and moderate that Content for Platform, legal, operational, and promotional purposes, subject to applicable privacy laws.
10.5 You warrant that you have the right to submit such Content.
11. PROHIBITED CONDUCT
12. You must not, directly or indirectly:
12.1. use the Platform in breach of any law;
12.2. impersonate another person or entity;
12.3. submit false identity, payment, or verification information;
12.4. interfere with cybersecurity, integrity, or availability of the Platform;
12.5. introduce malware, malicious code, or harmful data;
12.6. scrape, copy, crawl, mirror, or exploit Platform data without written consent;
12.7. use the Platform to solicit unlawful transactions;
12.8. bypass, disable, or undermine security or authentication measures;
12.9. use the Platform in a manner that may expose Go2 to legal or reputational harm.
13. PRIVACY AND DATA PROTECTION
13.1 Go2 processes personal information in accordance with its Privacy Policy, as amended from time to time.
13.2 By using the Platform, you acknowledge that Go2 may collect, use, store, share, and otherwise process personal information where necessary to:
13.2.1. provide and operate the Platform;
13.2.3. verify identity and prevent fraud;
13.2.4. process bookings and payments;
13.2.5. support customer service and dispute handling;
13.2.6. comply with legal and regulatory obligations;
13.2.7. protect the rights, safety, and security of users and Go2.
13.3 Where consent is required by law for specific processing activities, Go2 will request such consent separately or through the Platform.
13.4 If Go2 offers any credit linked, deferred payment, affordability, or bureau check features, such processing may be subject to separate notices and consents.
14. INTELLECTUAL PROPERTY
14.1 All intellectual property rights in and to the Platform, including software, text, graphics, branding, trademarks, databases, layouts, and functionality, are owned by or licensed to Go2.
14.2 Go2 grants you a limited, nonexclusive, revocable, nontransferable licence to use the Platform for its intended purpose, subject to these Terms.
14.3 You may not copy, modify, distribute, sell, sublicense, decompile, reverse engineer, or exploit any part of the Platform except as permitted by law or with Go2’s prior written consent.
14.4 Go2’s name, logos, trademarks, and branding may not be used without prior written approval.
15. THIRD-PARTY SERVICES AND LINKS
15.1 The Platform may integrate with or link to third-party services, websites, payment gateways, maps, communications providers, analytics providers, or device features.
15.2 Go2 is not responsible for thirdparty systems, content, products, or services, and use of such services may be subject to the third party’s own terms and privacy policies.
16. DISCLAIMER OF WARRANTIES
16.1 The Platform is provided on an "as is" and "as available" basis.
16.2 To the fullest extent permitted by law, Go2 does not warrant that the Platform will be uninterrupted, errorfree, secure, compatible with every device, or free from delays, bugs, or service interruptions.
16.3 Go2 does not guarantee that any Service Provider, User, Booking, or Service will meet your expectations or be continuously available.
16.4 Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
17. LIMITATION OF LIABILITY
17.1 To the fullest extent permitted by law, Go2 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of revenue, loss of business, loss of data, loss of goodwill, or anticipated savings.
17.2 Go2 shall not be liable for any act or omission of a Service Provider, User, third-party payment provider, telecommunications provider, cloud host, map service, or other third party, except to the extent that the loss arises directly from Go2’s own fraud, wilful misconduct, gross negligence, or breach of applicable law.
17.3 To the fullest extent permitted by law, Go2’s aggregate liability arising out of or in connection with the Platform, any Booking, or these Terms shall not exceed the total platform fees actually received by Go2 from the specific Booking giving rise to the claim, or R5,000, whichever is greater.
17.4 Nothing in these Terms excludes or limits liability for:
17.4.1. fraud;
17.4.2. wilful misconduct;
17.4.3. gross negligence;
17.4.4. death or personal injury where liability cannot lawfully be excluded;
17.4.5. any right or remedy that may not lawfully be excluded under the CPA or other applicable law.
18. INDEMNITY
18.1 You indemnify and hold harmless Go2, its directors, officers, employees, affiliates, contractors, and agents against third-party claims, losses, liabilities, damages, costs, and reasonable legal expenses arising directly from:
18.1.1. your breach of these Terms;
18.1.2. your unlawful conduct, fraud, or wilful misconduct;
18.1.3. your misuse of the Platform;
18.1.4. your infringement of any third-party right;
18.1.5. any inaccurate, false, or misleading information provided by you.
18.2 This indemnity does not apply to the extent that a claim arises from Go2’s own fraud, wilful misconduct, gross negligence, or breach of law.
19. SUSPENSION AND TERMINATION
19.1 Go2 may suspend, restrict, or terminate your access to the Platform immediately if:
19.1.1. you breach these Terms;
19.1.2. Go2 suspects fraud, unlawful activity, abuse, or security risk;
19.1.3. required verification is not completed;
19.1.4. payment obligations are not met;
19.1.5. Go2 is required to do so by law or a regulator;
19.1.6. your use exposes Go2, users, or Service Providers to risk.
19.2 Go2 may also suspend or discontinue all or part of the Platform for maintenance, upgrades, emergencies, or business reasons.
19.3 You may stop using the Platform at any time and may request account closure through the Platform or Go2’s support channels.
19.4 Termination does not affect accrued rights, payment obligations, dispute rights, or clauses intended to survive termination.
20. DISPUTE RESOLUTION
20.1 Any complaint relating to the Platform or a Booking must first be submitted to Go2 through the in-app support function or the contact details published by Go2.
20.2 The complainant must provide all reasonably necessary information, including Booking details, dates, amounts, correspondence, and any supporting evidence.
20.3 Go2 will use reasonable efforts to investigate and attempt to resolve the complaint within 15 business days, or such longer period as may reasonably be required in complex matters.
20.4 If a dispute is not resolved through Go2’s internal process, the parties may agree to refer the dispute to mediation.
20.5 Nothing in these Terms limits any consumer’s rights or remedies under applicable law, including the CPA.
20.6 Subject to clause 19.5, any dispute arising from or in connection with these Terms shall be determined by a court of competent jurisdiction in South Africa, and the parties consent to the nonexclusive jurisdiction of the courts of the Republic of South Africa. Go2 may institute proceedings in any court having jurisdiction.
21. GOVERNING LAW
22. These Terms are governed by the laws of the Republic of South Africa.
23. CHANGES TO THESE TERMS
23.1 Go2 may amend these Terms from time to time.
23.2 Amendments will apply prospectively from the effective date stated in the updated Terms.
23.3 If an amendment materially affects pricing, liability, privacy, dispute resolution, or user obligations, Go2 may provide advance notice and may require renewed acceptance before continued use of the affected features.
23.4 Continued use of the Platform after the effective date of a nonmaterial amendment constitutes acceptance of the updated Terms.
24. ELECTRONIC COMMUNICATIONS AND RECORDS
24.1 You consent to receive notices, statements, records, disclosures, and communications from Go2 electronically, including through the App, website, email, SMS, or other contact details associated with your Account.
24.2 Electronic records generated by Go2 shall be admissible and may be used as evidence to the extent permitted by law.
24.3 It is your responsibility to keep your contact details current.
25. FORCE MAJEURE
26. Go2 shall not be liable for delay, interruption, or failure to perform caused by events beyond its reasonable control, including power failure, telecommunications failure, cyberattack, strikes, riots, natural disasters, pandemics, acts of government, civil unrest, transport disruption, or failure of third-party infrastructure.
27. SEVERABILITY
28. If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force.
29. NO WAIVER
30. Any failure or delay by Go2 to enforce a right does not constitute a waiver of that right.
31. CESSION, ASSIGNMENT, AND SUBCONTRACTING
31.1 You may not cede, assign, transfer, or delegate any rights or obligations under these Terms without Go2’s prior written consent.
31.2 Go2 may cede, assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms without notice, provided this does not unlawfully reduce any mandatory consumer protections.
32. ENTIRE AGREEMENT
33. These Terms, together with any applicable booking terms, policies, notices, and the Privacy Policy, constitute the entire agreement between you and Go2 regarding use of the Platform.
34. CONTACT AND SUPPLIER INFORMATION
35. Go2 (Pty) Ltd
36. Registration Number: 2023/785210/07
37. Physical Address: 884 Wexford Drive, Fourways
38. Email: support@go2people.co.za
39. Website: https://www.go2people.co.za
40. Telephone: +27 78 220 1882
41. Complaints Contact: support@go2people.co.za
42. By using the Platform, you acknowledge that you have read and understood these Terms.
